Refund policy
Returns, Exchanges & Refunds
Returns & Exchanges: We at Pebbles & Patches take great care in delivering our products and adhere to the highest quality standards. As a policy, We do not offer refunds or exchanges on any purchases as all products are custom made to order.
1. Party Favors (Strictly Non-Returnable)
● All party favours are final sale and are not eligible for return, refund, or exchange.
● Due to the nature of these products (including customization and hygiene considerations), we are unable to accept returns once an order has been confirmed.
● The only exception applies to items that arrive damaged or incorrect, in which case the claims process below applies.
2. Personalised Items
Due to the customized nature of personalised products, they are non-returnable and non-refundable, except where personalisation has been completed incorrectly by Pebbles & Patches
3. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrectly personalised, please contact us within 24 hours of delivery with clear supporting images.
Please share a message on +971561404791 or e-mail us at pebblesandpatches.ae@gmail.com
If approved:
● A replacement will be issued (subject to availability), or
● A store credit will be processed if a replacement is not possible, which will be valid for 3months
4. Shipping & Return Costs
● Shipping and handling charges are non-refundable
● Return shipping costs are the customer’s responsibility
5. Store Credit Processing Timeline
Once your return is received and inspected:
● Store credit is issued within 24 hours
● A confirmation email will be sent once credit has been applied to your account
● Store credit can be used on any future purchase with Pebbles and Patches upto 3months.
6. Responsibility for Returns
We strongly recommend using a tracked or insured shipping service.
All items remain the customer’s responsibility until received by Pebbles & Patches. We are not liable for lost return shipments.